Frequently Asked Questions
Delivery is FREE for orders over 70zł – which is about an average for what you might spend at the grocery store in a single day.
For orders under 70zł, the delivery fee is 15zł.
Since the 22nd of May, 2021, we’ve set our delivery days to Tuesdays, Wednesdays, and Thursdays.
Before that we were delivering 7 days a week. It was a great experience but the delivery guy started complaining about the fact that he didn’t know what day of the week it was anymore and he would also start talking to himself for no apparent reason – quite often rambling on without taking a breath of air.
So we decided to cut him some slack.
Our daily order cutoff time for same-day delivery is 9AM* – so if you order before 9:00, you’ll receive a lovely package on the same day.
If you order after 9:00, then you’ll receive your package on the next delivery day*.
You can expect to receive your WroFood package anywhere between ~13:00-17:00.
*since 22/05/21, our “delivery days” are Tuesdays, Wednesdays, and Thursdays*
We cover the entire city of Wrocław, and Bielany, and Wysoka!
If you live right outside the city limit – give us a call and we’ll see what we can do to make things work.
Yes of course.
Just leave your company information in the checkout page and we’ll send you an invoice by email.
We’ll need the following information:
- Company name
- Company street address, building number & apartment number
- Company postal code & city
- Company NIP
We ensure that every product we carry and dispatch is of the highest quality – however, if you are not satisfied with the product, please email us with the name of the product, the quantity purchased, and a photo.
We will loop in the producer and do our best to find a resolution.
As a small business, we’ll do our best to make sure that you are happy. Every customer is important to us and we want you to know that we value your business.
OTHER IMPORTANT QUESTIONS
With the current situation, we are taking heightened measures to ensure everyone’s health.
- Producers are working from their respective workspaces
- All WroFood team members and partners practice open communication at all times about any change in their health condition
- WroFood team members are wearing masks when in public spaces and taking steps such as regularly washing hands with soap
- Delivery personnel are wearing masks, they are NOT entering homes, touching things such as door handles, guardrails, etc
We have systems and procedures in place to create a distribution system that is as safe as possible for EVERY person involved.
All payments are done online through the website. If you have any issues let us know.
We accept the following payment forms:
- Direct Bank Transfer (company account 10 1140 2004 0000 3902 7574 0575)
When using the Direct Bank Transfer, please include the following information in the title:
WroFood order number (your order number)
Take a screenshot of the confirmation and email it to us so we can be sure to have your order processed for same-day delivery.
Call us or email us.
We’ll do our best to make it right. That’s the only right thing to do.
As long as the order hasn’t been dispatched to the courier we can make any necessary changes.
Just give us a call.
We are always looking to add to our list of partners.
Please feel free to contact us by email or by for more details.
PRODUCT SPECIFIC QUESTIONS
As the owner of WroFood – I’ll let you in on a little information: I’m originally from Chicago and I grew up in the restaurant business.
Chicago is known as the “meatpacking city of the US”. Growing up, we’d go to all kinds of restaurants and I know what a good steak is – so don’t worry – I feel your pain.
We looked all over the country for good sources and finally found a few select companies that know how to do it right.
So we get the steaks shipped overnight to us from outside the city. They’re all vacuum-packed and ready for the grill.
We buy our meat from a Butcher in Warsaw that caters to high-end restaurants – so all the cuts are premade, vacuum packed, and shipped with ice overnight to us in a special container.
We don’t open the packs of meat in any way.
We are carefully introducing meats into our selection in order to not run into waste.
Over time, as demand continues to grow we’ll be able to diversify weights.
We carry very few products that are officially “Fairtrade” and/or “Organic” certified.
The partner/producer that has the widest selection of these types of products is EkoHurt.
That being said – there are 3 different angles to see this from:
- Fruit & vegetable products that come from outside the EU I can’t give you any indication (i.e. raspberry tomatoes From Peru or bananas from Ecuador)
- For products that are hand-made by local businesses (i.e. Kimchi from Zdrowia Ferment) – these are all produced locally under legal businesses that are small and employ their teams under PL/EU common labor law.
- As the coffee roaster for G Coffee Company, I know from experience that many small coffee farms don’t have the means to afford the certification process – this single act can equal or surpass annual revenue. For example, I can’t advertise roasted coffees as being “organic” because I haven’t paid the $3000+ cost of having an inspector check my roasting process to make sure I don’t spray chemicals on the coffee – even if the green coffee came to me organic certified.
As a side note – I don’t add anything to the coffee (except a little ❤️).
We are sourcing our fresh produce from various farmers who sell in a large open market outside of the city
We get pretty much everything in cardboard boxes, returnable heavy-duty plastic crates, or flimsy wooden crates.
For eggs, we are reusing carton egg boxes or using styrofoam 10 pack containers – these can be reused – and our use of this supplier is temporary until we find a reliable source for cardboard boxes.
If products need to be wrapped, we use thin paper bags.
For transportation, we use paper bags or cardboard boxes – sometimes we use boxes we received from other supplies such as green coffees, etc.
I don’t know if you are familiar with G Coffee Company – but WroFood and G Coffee are owned by the same entity.
In 2018 we shifted from small coffee bags for retail, into reusable high-end jars for our guests. This cut down on a few thousand bags in the landfill over the past 18 months.
Also, right before Covid hit – G Coffee Company (we) announced on our BLOG and on Facebook that we would no longer use the compostable paper cups for to-go coffees. Even after covid we didn’t reenter the use of paper cups.
I’m not trying to sound gimmicky – but you can be assured that you are dealing with people that factor zero-waste into the business equation.